Privacy & Cookie Policy
Last updated: 10 November 2026
This policy explains what personal information Mochachos Flamwood collects when you order on this page, why, and your rights under the Protection of Personal Information Act (POPIA).
1. What we collect
- Your name and cellphone number.
- Your delivery address, if you choose delivery, or your table number for dine-in.
- What you ordered, your notes to the kitchen and how you will pay.
- A one-way scrambled code made from your internet connection's address, to stop fake or repeated orders. We cannot turn it back into your address.
2. Why we use it
We use your details only to make your order, deliver it, contact you about it on WhatsApp or by phone, and handle any problems. We do not use them for marketing and we do not sell them.
3. Who we share it with
Your order is sent to our WhatsApp number, so WhatsApp (Meta) handles that message under its own privacy policy. Our ordering page is hosted by Cloudflare, which stores the order data for us. Our staff and in-house drivers see the details they need to make and deliver your order. We share nothing else unless the law requires it.
4. How long we keep it
We remove your name, number, address and notes from our order records 90 days after your order. We keep the rest of the order (what was ordered and the totals) for our sales records.
5. Cookies and storage
This page does not use advertising or tracking cookies, so there is no cookie banner. Your phone or browser keeps your basket, your name, number and address (to fill in next time) and your recent order links in its own storage. You can clear this in your browser settings at any time. Staff who log in to the kitchen screen get one essential login cookie.
6. Your rights
You can ask us what information we hold about you, and ask us to correct or delete it. Contact us on 018 462 0398 or WhatsApp 073 479 1782. Our information officer is the owner of Mochachos Flamwood. If you are not happy with how we handle your information, you can complain to the Information Regulator: inforegulator.org.za, enquiries@inforegulator.org.za.
7. Security
The page uses an encrypted connection (HTTPS). Only logged-in staff can see orders, and your order page is only reachable with its private link.