Terms & Conditions

Last updated: 10 November 2026

1. Who we are

Mochachos Flamwood (“we”, “us”) is a Mochachos restaurant at 39 Central Avenue, Klerksdorp, South Africa. You can reach us on 018 462 0398, 018 462 8181 or WhatsApp 073 479 1782. These terms cover orders placed on this ordering page.

2. How ordering works

You choose your food, pick dine-in, collection or in-house delivery, and place the order. Your order is then sent to us on WhatsApp. An order is only confirmed once we accept it. When we accept it we tell you how long it will take, on your order page and on WhatsApp. We may decline an order, for example if we are too busy, an item has sold out or your address is outside our delivery area. If we decline, we tell you why.

3. Prices and availability

Prices are in South African rand and include VAT. Prices and menu items can change without notice, and items can sell out during the day. Pictures are for illustration only, and the food you get may look different. If a price on this page is clearly wrong, we will tell you before we make your order, and you can choose to go ahead at the right price or cancel.

4. Payment

You do not pay on this page. You pay when you collect, at your table or till for dine-in, or to our driver when your delivery arrives. The payment options are shown when you order.

5. Waiting times

The waiting times shown are estimates. Busy periods, large orders and platters can take longer. We will let you know if your order is running late.

6. Delivery

We deliver with our own in-house drivers in the area shown on the ordering page. A delivery fee and a minimum order amount may apply, and both are shown before you place your order. Please make sure your address and cellphone number are correct and that someone is available to receive the order. If we cannot reach you at the address, please contact us.

7. Changes and cancellations

You can cancel your order on your order page until we accept it. After that, the food is being made for you, so please WhatsApp or call us as soon as possible if you need to change anything. We will help where we can.

8. Problems with your order and refunds

If something is missing or wrong with your order, please tell us straight away (at the counter, or on WhatsApp or the phone for deliveries) and we will put it right. This does not affect your rights under the Consumer Protection Act.

9. Allergies and halaal

We are SANHA halaal certified. Our food is made in a kitchen that handles common allergens, including gluten, dairy and eggs. If you have an allergy, please ask us before ordering.

10. Using this page

Please do not place fake orders or misuse this page. We may block orders that look like abuse.

11. Contact

Questions about these terms or an order? Call 018 462 0398 or WhatsApp 073 479 1782.